General Questions:
+ Do I need a visa to visit Morocco?
Travelers from the US are not required to get a visa when traveling to Morocco. With a valid passport, US reisdents are free to visit for up to 90 days. Visitors from outside the US are responsible for inquiring with their government on vias regulations.
+ Do I need a passport to visit Morocco?
Yes, a valid passport is required to visit Morocco. It's best to have no less than 6 months of validity left on your passport and 3 blank pages for stamps.
+ What languages are spoken in Morocco?
Morocco has two official languages: Arabic (Darija) and Berber. French is the unofficial 3rd official language of the country and is commonly used in business, government, and education. Most Moroccans speak 3 languages with some speaking up to 5! Your guides and drivers will be able to speak with you in English.
+ Am I required to purchase travel insurance?
Yes, we require that all guests purchase their own travel insurance policy. We suggest your policy covers trip cancellation, interruption, loss of personal belongings, and medical coverage. World Nomads is a highly popular travel insurance company.
+ What type of adaptors are required to use electronics in Morocco?
The electrical plugs in Morocco are the same as in Europe: 220 volts AC, 50 Hz. If bringing devices from the US, UK, Australia, and South America you will need adaptors for two-pin European plugs. These can be purchased prior to arriving in Morocco. They can also be purchased in Morocco.
+ Can I use my phone in Morocco?
Most US cell phone carriers will allow use of your phone in Morocco, but beware of high roaming charges! If you have an unlocked phone, you can purchase a Moroccan SIM card. A SIM card is free and you can add data as needed. You will be able to use Whatsapp, the Internet, and other web apps. Most phone companies have SIM card kiosks at the airport upon arrival. If you do not have an unlocked phone, there are plenty of locations (including all accomodation) within Morocco that are equipped with Wi-Fi.
If you would like to recieve calls from people without requiring them to have a service like WhatsApp, you can acquire a Google Voice number and provide to those in the US needing to reach you via phone. As long as you have access to the Internet, they will be able to reach you by calling the local US number you selected.
Questions about the Tours:
+ Why Mumtaz Maroc?
There is an abundance of tour companies servicing Morocco. Mumtaz Maroc is led by an expert solo female traveler who, after living in Morocco for 2 months, left equally exhausted and enchanted with the Kingdom. She wanted to create a space for female travelers to explore the magic of Morocco without the hassle of going it alone. Each of these tours are made with you in mind!
+ Can I come solo?
Of course! We offer inclusive travel tours that will work to ensure each participant feels a part of the group.
+ Is there a single occupancy option?
Yes, there are some single occupancy rooms available for an additional cost based on availability. All other rooms are shared occupancy with one other female guest. Each room has two beds, either two single beds or one double and one single bed.
+ Is there a minimum group size?
We require at least four guests to run both tours. As per the Terms & Conditions, if the running of the trip is not deemed financially viable we reserve the right to cancel the retreat. In this situation you will be refunded all monies paid to Mumtaz Maroc. However, we will not reimburse any travel costs already spent.
+ What is the activity level on the tours?
Both tours are for the active adventurer! While the activites themselves aren't strenous, we will be walking a lot each day and sometimes on uneven terrain. The Surf, Sand, & Souk tour does include more active activities - surfing and yoga.
+ How will we travel between cities on the tours?
Depending on the group size, We will have an air conditioned mini bus or 4x4 SUV for the duration of the trip with our guide to take us from place to place. Please note these tours include some long driving days on winding mountain passes when going back and forth from desert! Be prepared if you get car sick easily.
+ Do you cater to dietary restrictions?
Once your place is booked we will send out a guest information form requesting information such as dietary requirements. We will do our best to accommodate all dietary requirements for meals in the locations we visit.
+ How should I pack?
When considering what to pack for Morocco, you will need to take into account what is culturally appropriate to wear in all possible situations. While a predominantly Muslim country, Morocco is more relaxed than its Arab neighbors. Still, to avoid unwanted attention and avoid discomfort to the locals, we suggest you take the following into consideration when planning your outfits:
Long skirts or dresses that cover the knees; Maxi dresses with scarves to cover shoulders; Jeans or pants; Loose fitting tunics and blouses; Shirts with sleeves, short sleeves are fine; Avoid clothing that exposes the décolletage, shoulders, or thighs
+ Will we have free time on the tour?
Most days will have an hour or two of down time between activities and dinner. Our days in Marrakech are set to allow for more down time after extensive travel days. Of course, scheduled activities are optional so you are welcome to skip if desired.
Payment Questions:
+ When is payment due?
A non-refundable deposit of $250 is required at the time of acceptance to secure your spot on the tour. The balance of the tour is to be paid 1 month prior to the departure. Payment plans can be worked out on a case by case basis.
+ What type of payment is available?
Once your booking is confirmed you will be sent a link to our secure payment page to make the deposit payment. We will then send you a reminder email when the balance is due with a link to payment. You can use credit card or debit cards to make the payment. Payments via a direct bank transfer or PayPal can be arranged.
+ Will I need to make any payments during the tour?
As an an inclusive tour, all accomodation, meals, transport and activities will be included in the tour price. Tips, however, are not included in the price of the tour.
+ Where can I find the Terms & Conditions for Mumtaz Maroc?
You can read all the fine print at www.mumtazmaroc.com/terms-conditions